General Statement

Under the direction of the Emergency Communications Supervisor, the Telecommunicator (TCO) will perform the police dispatch duties as required by the Emergency Communications Supervisor. TCO’s perform a full range of radio and telephone operational duties in the Kyle Police Departments 24/7/365day facility and are required to process and prioritize incoming calls for police assistance.

Essential Duties & Responsibilities

• Use a computer-aided dispatch system (CAD).
• Receive emergency calls from the public requesting police services.
• Determine the nature and location of emergencies; determine priorities, and dispatch police as necessary and in accordance with established procedures.
• Receive and process 911 emergency calls.
• Maintain contact with all units on assignment; maintain status and location of Police Officers.
• Answer non-emergency calls for assistance.
• Enter and retrieve information quickly from a variety of local and automated public safety systems.
• Receive requests for information regarding vehicle registration, driving records and warrants and provide pertinent data.
• Monitor several complex radio frequencies.
• Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
• Provide the public with basic safeguard instructions in dangerous conditions prior to the arrival of emergency services.
• Maintain accurate call information.
• Performs all other duties as assigned.

Qualifications, Experience, and/or Certifications Required

• High school diploma or GED equivalent.
• After hire, employees in this classification are required to successfully complete TLETS/OMNIXX, TDD, TLETS, and CPR certification training courses.
• Must pass an extensive personal background check and be eligible and able to meet all requirements for compliance with CJIS and TCOLE. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 

• Ability to effectively relate to those contacted in the course of work.
• Ability to perform in stressful situations and under pressure.
• Ability to work in a 24/7/365 emergency communication center; working during emergency events, holidays, nights, weekends, occasional overtime and must have flexibility in your schedule.
• Exceptional verbal and written communication skills are required; must be able to interpret information given from citizens and responders quickly and translate effectively in emergency situations.
• Ability to operate and manage multiple computer programs and emergency communications devices concurrently through multiple separate computers that are displayed across multi-tiered monitors.
• Ability to maintain a positive and professional working relationship with peers, personnel from other City departments, outside agencies, and the general public.

 
Any individual who poses a direct threat to the health and safety of himself/herself or others in the workplace will be deemed not qualified for this position.

PHYSICAL DEMANDS & WORKING CONDITIONS: 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
 
While performing duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee occasionally is required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, sit, and climb and balance.  The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 
The noise level in the work environment is usually moderate.
 
 
This position description has been prepared to assist in defining job responsibilities, physical demands, and skills needed. It is not intended as a complete list of job duties, responsibilities, and/or essential functions. This description is no intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. The City of Kyle retains and reserves any or all rights to change, modify, amend, add to or delete, form any section of this document as it deems, in its judgment, to be proper.

Employment with the City of Kyle is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Selected candidates for positions will be subject to a background investigation and to pre-employment drug screen, depending on the position, may require a physical assessment upon a conditional job offer.