GENERAL PURPOSE:  Under general supervision, assists in coordinating recreation programs to ensure customer satisfaction and safety for employees, clients and visitors at Parks and Recreation Department facilities and programs.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Assists in ensuring the delivery of high quality and consistent recreation programs and services.
• Plans, organizes, facilitates, and instructs programs and special events as approved by the Supervisor to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
• Acts as an onsite monitor for outdoor sport leagues. Provides materials and scorekeeping for participants and umpires.
• Answers incoming calls and provides program information in person and via the telephone; greets facility and program guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations.
• Assists in promoting and coordinating city-wide special events, including event setup and tear down.
• Assists in managing a variety of administrative activities including computer records and cash management; operate computer registration/reservation system.
• Facilitates and manages use of park amenities and facilities such as kayaks/paddle boats, trails, ponds, picnic facilities and miniature golf.
• Maintains facility cleanliness and is active in presenting a clean, comfortable and safe environment; responsible for reporting potential and existing safety issues or concerns to supervisors to ensure patron safety.
• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education and Experience:

High school diploma or GED equivalent; AND one (1) year customer service/public interaction experience required, with recreation, nature education or athletic instruction experience preferred.

Required Licenses or Certifications:

• Must possess a valid Texas Driver’s License.
• Must possess or be able to obtain within six months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.

Required Knowledge of:

• Operational characteristics, services and activities of nature education, recreation and athletic facilities.
• Principles and practices of recreation, nature education and athletic program and/or league and special event planning and coordination.
• Principles and practices of customer service.
• Federal and State safety laws and regulations.

Required Skill in:

• Interpreting customer needs and expectations and solving customer service and public relations issues.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Responding to emergencies and determining corrective actions using available resources.
• Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.  
• Operating and maintaining a personal computer utilizing point of sale and reservation/registration software and communications equipment.
• Effectively managing cash handling and reporting processes to comply with custodial duties.
• Effective, clear and concise communication, both verbally and in writing.

Physical Demands / Work Environment: 

• Work is performed in an office environment; outdoors in all weather conditions, with potential exposure to hazardous chemicals; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
• Must be able to work irregular hours including weekdays, weekends, holidays and evenings.
• May be required to work immediately before, during or after an emergency or disaster.
• NOTE:  This position is designated safety and/or security sensitive.

Starting minimum salary range is $11.38 - $13.65 per hour based on experience and qualifications. Benefits include Texas Municipal Retirement System; paid vacation and sick leave accrual. EOE