Please click on Position links below for more information. |
Applications Support Analyst II - City of Plano, TX (ID: 347452) |
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Title | Applications Support Analyst II |
Type | IT/MIS |
Date Posted | 2019-12-27 |
City / Organization | City of Plano, TX |
Website | Click Here for the Position Listing |
Email Contact | kimk@plano.gov |
Description | Please apply at the City of Plano's career site: plano.gov/jobs The Job Opening ID is: 219469 There are three (3) openings for the Applications Support Analyst II. Annual Salary Range: $61,493.95 - $92,241.14 DOQ At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence). Examples of ESSENTIAL JOB FUNCTIONS Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Marginal Duties:
Typical Decisions: The incumbent uses judgment to: determine the best method to implement a solution to meet user needs; determine the feasibility of implementing a solution to meet user needs; determine the solution to resolve production program issues. Minimum Qualifications: Knowledge of: The incumbent must have a working knowledge of theory and methods of software application development and systems design; knowledge of system analysis techniques; knowledge of microcomputer hardware and software capabilities and operations; troubleshooting techniques and practices; documentation standards; knowledge of emergency procedures related to system malfunctions; knowledge of technology capabilities and requirements; knowledge of current developments in technology; and knowledge of basic statistics. Experience with public safety or criminal justice systems is a plus. Skill in: Communicating effectively both verbally and in writing; Education: Bachelor’s Degree from an accredited college or university in computer science or related field. Experience: Six (6) years of experience as an Application Support Analyst or related field. Bachelor’s Degree can be can be substituted for up to four (4) years of experience. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements Licenses and Certifications: Texas Class C driver’s license within 30 days of hire per state law. Upon hiring, employee will have one year to achieve the following certifications: MCSA: Windows Server 2012 CompTIA Security+ or MTA Security and any one of the following:
Conditions of Employment: Must pass a drug test, driver’s license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check. Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Employees generally work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Occasional work under desks and in vehicles may be necessary. Occasionally employee may have to work outside in adverse weather conditions. Employees may interact with upset staff and/or other department representatives. Employee will also be required to be available outside normal working hours for after-hours support of critical systems. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
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