Please click on Position links below for more information. |
Customer Service Representative - City of Odessa, TX (ID: 344943) |
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Title | Customer Service Representative |
Type | Administrative and General Services Management |
Date Posted | 2019-11-20 |
City / Organization | City of Odessa, TX |
Website | Click Here for the Position Listing |
Description | Customer Service Representative Summary: Under basic supervision, provides customer service to the public for assistance with City services. Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Minimum Qualifications: Education, Training and Experience Guidelines: High School diploma or GED required; AND two years of bookkeeping and customer service experience required. Knowledge of:
Skill in:
License and certification requirements: A valid Texas State Driver's License is required.
Physical demands and working environment: Work is performed in a standard office environment. Special Information: Billing & Collection Customer Service Representatives who deal with the public on a daily basis will routinely encounter customers who are angry or upset. Representatives must be able to calmly and effectively deal with such people, using tact and diplomacy. A Representative in customer contact position will see or speak to over 900 customers each month.
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