WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job.  It is an opportunity to make a meaningful difference in the lives of others.  It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation.  In 2014, our community was named "The #1 Best Place to Live in America."  Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family.  That's why we exist.
 
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace.  However, we also look after and support one another.  All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE).  We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture.  All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.
 
SUMMARY OF POSITION
This position will assist the Apex Centre Manager in management and administration, development, and implementation of recreation and aquatic operations and programming that is 100% self-sufficient.  Will act on behalf of The Apex Centre Manager in his/her absence.  Assist in overseeing the planning, design, implementation, and management of revenue generating recreational programs, activities, and special events in all areas.  Directly responsible for all division supervisors, service desk operations, customer service training, and providing excellence in customer service.  Conduct daily revenue and expense reporting to ensure the fiscal success of the facility.

Essential Functions/Knowledge, Skills, & Abilities

GENERAL EXPECTATIONS FOR ALL EMPLOYEES
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees.

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the supervision of employees.  Serve as a role model to employees and effectively hire, train, coach, discipline, develop, and evaluate employees.  Directly supervise division supervisors for aquatics, customer service, recreation, and fitness.
• Achieve desired results through effective leadership and appropriate influence, and adhere to established policies and procedures.
• Respond to customer and public inquiries, concerns, and compliments.
• Analyze all activities associated with the recreation facility operations and make recommendations for improvements as needed.
• Prepare required status and statistical reports relating to the management and programming of the facility.
• Assist in determination of methods and courses of action to achieve division goals through effective programming, quality customer service, and 100% self-sufficient financial performance.
• Assist in preparation of a multi-million dollar budget with projected expenditures and revenues to insure 100% cost recovery for all facility operations.
• Provide oversight to those that assist in the proper and efficient operating and maintenance practices of mechanical systems, swimming pools, and the recreation facility building.
• Conduct or coordinate investigations of accidents and incidents; prepare subsequent reports and make recommendations for improvement.  Keep accurate records of all reports.
• Analyze service charges and cost of service delivery and make recommendations for improvements.
• Provide backup assistance to the Financial Services Coordinator for administration for the facility's Recreation Software.
• Responsible for Peak Performance training program and implementation for all employees of The Apex Centre.
• Assist in the oversight of all operating practices, policies and systems that are necessary for achieving the facility's and city's strategic and business plan goals.
• Assist in the selection, hiring, education and leading of full and part-time staff.  This includes providing leadership for the team on a daily basis.
• Conduct regular staff meetings and education sessions for direct reports.          
• Assist in oversight of the financial success of the facility through correct pricing of services, monitoring and management of staff payroll, daily and monthly audits of sales, forecasting division performance on a monthly basis and whatever other actions must occur for the facility to meet its budget and forecast goals.
• Create, coordinate, implement, market and sell programs and services.  Insure proper systems are implemented to insure the facilities programs meet the needs of members and drive member participation in such a manner as to create member delight and enhance retention.
• Meet regularly with the manager and other division supervisors to insure complete cooperation between divisions in the facility and regular communication to all staff in the facility regarding the facility services and operation.
• Adhere to all of the various written mandatory standards of operation, policies, procedures, manuals, and memos, oral instructions, etc. all of which constitute the essential functions of the job.

 
OTHER JOB FUNCTIONS:

• Perform other duties as assigned or directed.                         

 
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to generate revenues and control expenses to sustain the facility's 100% self-sufficiency.
• Skill and knowledge of basic computer functions and software required.
• Knowledge of recreation facilities management and overall recreation operations, programming, activities, and associated services.
• Knowledge of recreational programming and working with contractual employees.
• Knowledge of what constitutes safe working practices and safe recreation equipment.
• Ability to establish and maintain an effective working relationship with the general public and with other City staff and management.
• Ability to manage, plan, organize, direct coordinate, and evaluate the work of subordinate employees.
• Ability to establish programs and priorities and to pursue objectives such as customer service and positive operating margin.
• Ability to perform management analysis to evaluate effectiveness and efficiency.
• Ability to function effectively when required to work varying schedules and shifts as determined by facility and recreation events.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to respond to inquiries and complaints from the public, regulatory agencies, and members of the business community.
• Ability to effectively present information and respond to questions from individuals and groups of people.
• Ability to calculate figures and amounts such as discounts, interest, commission, proportions and percentages.
• Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve problems where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Knowledge of the principles and operating practices of mechanical systems for swimming pools and the recreation facility building preferred.
• Knowledge of codes, specifications, and ordinances as they pertain to recreation, aquatics and facilities management preferred.

Required Qualifications

MINIMUM QUALIFICATIONS
Bachelor's Degree in Facilities Management, Parks and Recreation, Business Administration or related field, supplemented by three to five years of supervisory experience and three years' experience in programming.
 
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above specified education and experience requirements.
 
PREFERRED QUALIFICATIONS

• Preferred Certifications:  CPO or AFO, CPRP
• Non-smokers preferred.

 
CONDITIONS OF EMPLOYMENT

• Must pass a drug screen and background check.
• Must have Class C Texas Driver's License.
• No visible body piercing or tattoos.

Physical Demands/Supplemental

PHYSICAL DEMANDS
The indoor environment provides for a safe and healthy work environment and is smoke and drug-free.  The environment in the Aquatics and Fitness areas will likely be wet and humid, as well as moderately loud.  The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity.
 
WORK ENVIRONMENT
Regularly required to stand, walk and sit.  Must be able to see, speak, and hear.  Regularly required to lift and/or move 25 pounds and occasionally lift and/or move from 50 to 70 pounds.
 
 
The above statements describe the general nature and level of work being performed as of the date of preparation and approval.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position.  Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
 
The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.