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Recreation Specialist - City of Rowlett, TX (ID: 342309) |
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Title | Recreation Specialist |
Type | Parks,Recreation and Natural Resources |
Date Posted | 2019-10-17 |
City / Organization | City of Rowlett, TX |
Website | Click Here for the Position Listing |
Email Contact | achernick@rowlett.com |
Description | Applications for this position may be submitted through 04/08/2022 on our website at www.rowlett.com/jobs
Description Under direct supervision of the Recreation Supervisor, the Recreation Specialist is responsible for maintaining customer relations at the Rowlett Community Centre front desk; performs related duties as assigned. The nature of the work will require day, evening and/or weekend hours as required. Essential Job Functions Registers and enrolls participants; informs participants of class changes, cancellations, and refunds. Prepares and maintains attendance reports on a daily, weekly, and monthly basis for classes, meetings, and drop-in facility use on a computerized system. Investigates and resolves citizen complaints concerning classes, instructors, or the facility. Maintains facility, interior and exterior, by reporting complaints and problems, reporting repairs to the Community Centre Supervisor, handling customer complaints where appropriate, identifying current risk and forecasting potential problems. Registers citizens using RecTrac software ensuring necessary paperwork is completed and filed, entering information into a computer system and accepting payments. Processes transactions using RecTrac Software including POS transactions, selling memberships, reserving facilities, registering patrons for programs and special events. Physically adapts recreation center or other recreation facility for daily recreation center usage through movement or recreation equipment. Monitors and supervises drop-in recreation usage by recreation center patrons. Responsible for opening and closing the Rowlett Community Centre by organizing front desk work area, accounting for cash levels, printing reports for daily reconciliation of payments and record of daily transactions. Provides various administrative services by ensuring safety in front lobby, assisting with various marketing tools, maintaining adequate levels of supplies and marketing tools, provide excellent customer service to members and rentals customers, assisting with special events and providing clerical based services. Serves as the Front Desk Manager on Duty for various operating shifts. Responsible for regular attendance and arriving to work on time Minimum Requirements Must possess a Bachelor's Degree in recreation/leisure studies or a related field. Some knowledge of office practices and procedures, ability to follow instructions both written and verbal; ability to deal with the public requiring courtesy and tact; ability to communicate with a wide variety of people giving and receiving information and answering questions; ability to handle confidential information in a responsible manner; ability to process daily cash deposits. Effective oral and written communication skills. Ability to work in a fast paced and changing environment. General knowledge working with Microsoft Office Suite. Other Requirements Must obtain CPR and First Aid certification within six months of assignment to position. A valid Texas driver's license is required and ability to maintain city driving standards in accordance with the driver standards as established by the City of Rowlett. Must report all traffic citations to his/her Departmental Supervisor within two (2) working days of receipt. |