Please click on Position links below for more information. |
Customer Service Representative II - Sarasota County Government, FL (ID: 341969) |
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Title | Customer Service Representative II |
Type | Customer Service and Utility Billing |
Date Posted | 2019-10-14 |
City / Organization | Sarasota County Government, FL |
Website | Click Here for the Position Listing |
Email Contact | halderson@scgov.net |
Description | Customer Service Representative II: Performs a variety of complex clerical and technical customer service duties that require knowledge of complex billing procedures and varied rate structures for water/sewer customers and county citizens. Works closely with internal staff to ensure information is passed to billing personnel, meter personnel, permitting and loan personnel. Knowledge of geographic areas including Sarasota, Venice and Englewood. Duties: Customer Service Internal & External:
Processes & Reports:
Minimum Qualifications: A High School Diploma or equivalent education. One year of Sarasota County Government experience as Basic Tier I Customer Service Representative. Note: One year of college may substitute for one year of experience. Certification or internal TRAC courses as required by department and/or Sarasota County Government. Preferred Qualifications: Invoicing/Billing experience preferred. Job Competencies: Intermediate to advanced computer skills with advanced knowledge of Outlook, Word, Excel, SharePoint, E-Net, HTE/Sunguard/Navaline proficiency, iSeries Navigator Sarasota County Government is committed to wellness and successful applicants must be tobacco free for twelve months preceding date of application. Drug Free Work Environment EOE/AA/ADA |