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Service Advisor - City of Odessa, TX (ID: 340398) |
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Title | Service Advisor |
Type | Administrative Assistant |
Date Posted | 2019-09-23 |
City / Organization | City of Odessa, TX |
Description | Service Advisor Summary: The Service Advisor is the first-line customer relations and service representative for Equipment Services. The Service Advisor will provide the direct point of contact with all city customers and liaison with vendors and citizens in a manner that creates a relationship of trust and customer service. The Service Advisor will prepare, track, and close work orders and ensures timely completion of workorders. The Service Advisor is responsible for scheduling maintenance and repairs. The Service Advisor will coordinate Service Department including Lubrication Center, Body Shop and all shop maintenance and repair workflow. Essential Functions:-- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Principal Duties/Responsibilities:
Education: High School diploma or GED Certification required. Experience: Three (3) years experience is required in work order processing and maintenance scheduling. Certification: Must possess a valid Texas State Driver's License. Knowledge, Skills and Abilities: Applicants must have a knowledge in automotive systems. Must have knowledge in repair order/work order process and reporting. Must have the ability to deal effectively with co-workers, supervisors, and the general public. Computer skills using Microsoft Office required. Knowledge of AS-400 preferred. Ability to read, write, understand and follow oral, written and technical instructions.
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