The City of Cedar Park is currently seeking qualified applicants for the position of a Technical Support/Help Desk Specialist to provide high quality customer service to the Police  Department and Municipal Court.

• Provides computer helpdesk technical support to include installations, upgrades and end-user support;
• Utilizes IT helpdesk ticketing system to provide high quality customer service, resolving cases via telephone support or in person, with escalation and follow-up of complex problems to Infrastructure Manager to ensure timely problem resolution;
• Maintains laptops, including configuration, preventive maintenance, repairs and upgrades;
• Evaluates new and existing technologies with vendors, to make recommendations to the Infrastructure Manager and IS staff concerning possible solutions;
• Participates in after-hours on-call support rotation schedule;
• Maintains the Police Department's Public Safety Communications System, computer aided dispatch and records management applications, Digital In-Car Video System and Telecommunications functions for the city public safety departments; and 
• Performs such other related duties as may be assigned.

Acceptable Experience, Training, Certifications and Licenses

High School Diploma or its equivalent, plus two (2) years of related experience;
 
or  any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

The working hours for this role will rotate between the day and afternoon shifts.
 

Supplemental Information

Microsoft Certified Technology Specialist (MCTS), Cisco Certified Network Associate (CCNA), A+ Certification, and Microsoft Certified IT Professional (MCITP) Windows Client, preferred.