• Coordinate implementation of major departmental applications, patches, upgrades and installations with vendor and customers
• Gather, document, and analyze business processes; recommend changes and facilitate communication between departments for shared solutions
• Provide departments with guidance and direction on application solutions
• Consider city network and security in all departments' solutions
• Assist in creating standard documents for all processes and trains the team on processes
• Provide telephone and on-site technical support
• Assist in after hour on-call duties
• Attend council or other nightly meetings when appropriate
• Identify and evaluate industry trends relating to various applications to serve as a source of information
• Perform duties in support of the City's telecommunications infrastructure and user's requests
• Assist in adhering to service level agreements with departments
• Assist in the creation and maintenance of a Technical Information Library (TIL)
• Perform system analysis to identify technology solution and requirements to all departments
• Participate on various project teams as a technical reference for technology design, configuration and implementation
• Analyze and resolve application problems related to software needs of departments
• Assist with the daily operation of maintaining departmental application, upgrading, patching, quality assurance and any other task associated with departmental applications
• Assist with the management and maintenance of departmental software user security
• Assist in the preparation and testing of the application in disaster recovery environment
• Perform duties associated with set-up, configuration and installation of departmental applications
• Provide support for major departmental software applications
• Assist in testing all departmental software when new technology is being released by the industry
• Assist other staff members with day-to-day operations such as answering calls and working on various tasks and projects as needed or as assigned
• May assist other divisions or departments with unusual workloads and/or to provide temporary staff coverage.
• Performs all other related duties as assigned, including any special or recurring projects that may be assigned

• Associates degree from an accredited university in computer information systems, business administration, or related field;
• Three (3) years progressive professional experience in the use of various types of computer software, office management and/or administrative support functions;
• Valid Texas Class C Driver's License - driving record must be in compliance with City policy.

• Bachelor's degree from an accredited university in computer information systems, business administration, or related field;
• Municipal information technology experience;
• Experience with Incode, Laserfiche, and Cartegraph applications.

• Candidate must possess a comprehensive understanding of IT related concepts and have the ability to execute project management fundamentals as it relates to technology
• Good oral and written communication skills; and the ability to understand and carry out oral and written instructions
• Intermediate to advanced level knowledge of current versions of word processing, database, spreadsheet, presentation, graphics, desktop publishing, Internet, and other available software
• Knowledge of technological terminology typically encountered in an information services environment
• Knowledge of multiple software applications and operating systems, including, but not limited to: Microsoft Operating Systems, Microsoft SQL, MySQL
• Knowledge of modern office procedures, methods, systems, and equipment including computers and associated equipment
• Ability to serve other City departments in a diplomatic and professional manner, exercising good emotional control; must have good interpersonal skills
• Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of record keeping
• Good verbal fluency and knowledge of English grammar, punctuation and spelling
• Ability to work with detailed information for sustained periods of time
• Ability to maintain filing systems organized alphabetically, chronologically, numerically, categorically, and in a variety of formats (electronic, paper, etc.)
• Ability to perceptively question users, diagnose and troubleshoot software and hardware problems
• Ability to simultaneously perform a variety of technical and administrative functions and maintain a quality work product
• Ability to work independently in the absence of supervision
• Is responsible for encouraging and facilitating a harmonious working environment, therefore, the following interpersonal and personal characteristics are expected:
  • Displays enthusiasm for the job, which includes attendance, performance, and conduct;
  • Ability to work effectively and cohesively with others;
  • Displays courteous, respectful, and polite demeanor towards co-workers and members of the public; and,
  • Recognizes the importance of being a team member that creates a positive working environment

Salary commensurate with qualifications between $53,717 - $64,461

Please visit www.murphytx.org to apply.