FORT BEND COUNTY

DEPARTMENT: SHERIFF’S OFFICE

JOB TITLE: TELECOMMUNICATIONS OFFICER I

JOB SUMMARY:

Responsible for providing and maintaining a continual emergency response service for the public.  Participates in planning of programs, policies or objectives for own work group and department. 

DUTIES & RESPONSIBILITIES:

Provides an initial contact point for the public and public safety providers, to ensure efficient communication of information in emergency and non-emergency situations through use of telephone, two-way radio, and teletype and TDD equipment.  Operates telephone, TCIC terminal, radio dispatch terminal, 911 equipment and teletype.  Evaluates phone requests for police assistance; assists dispatchers in performing license checks.  Exchanges information with other law enforcement officials.  Requests verification of warrants; checks TCIC information.  Records notes, updates dispatch records and enters data on file cards.  Provides information to public and responds to general information requests.  Comforts emotionally upset individuals, talks with families of victims, confers with social service agencies and refers people to social service agencies.  Performs weather watch for tornadoes/hurricanes, coordinates actions with emergency agencies, implements emergency plans.  Describes person to officers and gives street directions.  Informs driver of locations of vehicles to be towed.  Requests emergency assistance for callers.  Tests and evaluates police equipment; request equipment repair.  Updates directory of businesses.  Updates inventory of supplies and equipment.  Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

REQUIREMENTS:

High School Diploma/GED; Must be a United States Citizen; One year full time work related experience.  Good computer skills; written and verbal communication skills.  “Criti-call” candidate test; data-entry/dispatch simulation test score of 3014 KPH or above.  Good interpersonal skills and ability to deal effectively with others.  Auditory acuity (with or without assistive hearing devices) in use of all telecommunications equipment.  Must be eligible for licensing by TCOLE.  Must successfully complete Basic Telecommunication TCOLE Licensing within twelve months of employment and NCIC/TCIC Full Access Course (16 hours).  All TCOI special requirements in addition to mastering all police and EMS radio capabilities.  Must be able to work rotating shifts.

SALARY RANGE: Civilian Services Grade 9, $1,447.20 biweekly ($18.09 hourly) or higher based on qualifications

CLOSING DATE: Upon filling position

PLEASE CALL (281) 238-1586 TO SCHEDULE TESTING AT THE FORT BEND COUNTY SHERIFF’S OFFICE PERSONNEL DEPARTMENT LOCATED AT: 1840 RICHMOND PARKWAY, RICHMOND, TEXAS.

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal  and local  laws, unless  such classification is a bona fide occupational qualification.

To be considered for employment, all interested candidates must complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs