Convention & Visitor Sales Representative |Convention Center & Visitors Bureau | REQ-1402
Job Family: Professional Technical
Posting Start Date: 12/28/2020 | Closing: Open Until Filled
Minimum Salary:  $55,000.00
Hours: Monday – Friday; 8:00 am – 5:00 pm; after hours, weekends, evenings and travel as required

CLICK HERE TO APPLY

PRIMARY DUTY:  Under general supervision, cultivate professional relationships in the solicitation process for events at the convention center. Will be responsible for marketing, selling and managing sports and convention services and events for the Waco Convention Center and Convention & Visitors Bureau (CC/CVB).

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Solicits convention and meeting business through direct solicitations via presentations, trade show contacts and personal calls as well as telemarketing, bid book preparation and other correspondence in assigned markets
• Manages CC/CVB meetings, conventions and sports events sales and services from initial client meetings
• Coordinates events with local business and service providers. While also coordinating site tours and/or tickets for meeting planners coming from out of town
• Attends supplier/buyer tradeshows
• Recruits for fully potential clients to produce a lead for industry partnerships
• Publicizes convention needs or group requirements through sending clear and concise leads to hospitality communities
• Solicits convention and meeting business through direct solicitations via presentation’s, trade show contacts and personal calls as well as telemarketing, bid book preparation and other correspondence in the assigned markets
• Responsible for maintaining memberships with Meeting Professionals International (MPI), Texas Society for Association Executives (TSAE) and Society for Governmental Meeting Planners (SGMP) while representing the Convention Center at monthly events and networking for new businesses
• Maintains relationships with local attractions and tourism management in order to promote their attractions
• Responsible for sales, venue scheduling and bookings, catering, contracts, problem and issue resolution and event coordination; develops budgets and prepares event evaluations and reports; coordinates events with local businesses and service providers
• Assisting with coordination of outside vendors
• Utilizing local businesses when possible
• Coordinates various VIP events for the Mayor and/or City Council or City Management
• Identifies sports events, special events and recreation program planners, promotes CC/CVB and solicits convention business opportunities
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff
• Maintains confidentiality of work-related issues and City information
• Performs other related and assigned duties as required
• Driving is essential.

KNOWLEDGE AND SKILLS:

Knowledge:

• City policies and procedures
• City Missions, goals and objectives
• Knowledge of pertinent federal, state and local laws, codes and regulations
• Industry operations
• Sales and marketing principles, processes and methods
• Tourism and Hospitality—understanding the industry
• Budget management and value assessment and management of financial resources
• Purpose use and benefits of municipal recreation programs and sports event facilities
• Customer service principles and practices
• Record keeping and file maintenance principles
• Business and personal computers and specialized software applications

SKILL IN:

• Managing and coordinating sports and convention center events and operations
• Identifying sports and recreation program events and promoting CC/CVB facilities
• Negotiation over contracts
• Analyzing problems, resolving disputes and grievances and developing effective solutions
• Assessing and prioritizing multiple tasks, projects and demands
• Establishing and maintaining cooperative working relationships with co-workers
• Communicating effectively verbally and in writing
• Ungerboeck experience is preferred

MINIMUM QUALIFICATIONS:

Bachelor's Degree in Business Administration, or a related field is required; AND five years of experience in Meeting Sales and Hospitality OR an equivalent combination of education and experience

LICENSE AND CERTIFICATION:

• Must possess a valid Texas Driver’s License
• Certified Meeting Professional (CMP) preferred

Job Requirements

This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required. City management has exclusive rights to alter this job description at any time without notice. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.

The City of Waco is an Equal Opportunity Employer and encourages applications from eligible and qualified persons regardless of race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity.

The City of Waco provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resource Office at (254) 750-5740.