Actively supports and upholds the City’s stated mission and values. Under direct supervision of the Library Supervisor, employees of this classification perform routine duties associated with daily library operations.

ADMINISTRATIVE DUTIES

• Supervisory:  This job may have partial responsibility for leading or supervising the work of voluntary or temporary staff.
• Budgetary:  This job may have partial responsibility for providing input on budgeting at the program level.
• Strategic Planning:   This job may have partial responsibility for strategic planning at the program level and carries out day to day activities in order to reach stated goals and objectives.
• Policies/Procedures:   This job may have partial responsibility for assisting with policies and procedures at the program level.
• Compliance:  This job has partial responsibility at the program level for ensuring compliance.
• Council Communications:   This job carries out day-to-day activities in accordance with Council’s adopted priorities and direction.
• Reporting:  This job may have partial responsibility for reporting at the program level.

EXAMPLES OF THE WORK PERFORMED (ILLUSTRATIVE ONLY)

• Provides excellent customer service to both internal and external customers.
• Tracks and reports statistics for program area.
• Performs related duties, as assigned.

Youth Services – Downtown Library

• Provides excellent customer service at a main service point within the library (the Youth Services desk).
• Assists patrons with computers and research (in person and on the phone).
• Handles patron complaints/comments, interprets policies in order to answer patron questions, handles emergencies and difficult situations (people and facilities), and maintains and distributes community information.
• Selects and deselects materials by assessing library's needs and ordering appropriate materials.
• Performs Reader’s Advisory services.
• Plans, develops, and prepares youth programming (may include off site programming) including scheduling venue, preparing developmentally appropriate content and leading the program or booking and vetting the presenter, creating flyers or other promotional items, purchasing appropriate materials, and hosting programs. May also conduct early literacy story times. 
• Places holds and finds materials for patrons.
• Assesses and markets library programs and services in order to provide the most relevant and needed services to the public.
• Helps staff with grant planning and assists with writing and implementation when needed.
• Assists patrons with use of the library online catalog (OPAC), online subscription databases and other electronic resources, the Internet, printing, and general computer use issues.

MINIMUM REQUIREMENTS

• Associates degree or two years of college level coursework.
• Two years of experience working in a public library including one year working with computers and on-line resources, including library circulation software.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

DESIRED REQUIREMENTS

• Bachelor's Degree or higher in a related field.
• Three years of progressively responsible employment in the library field.
• Knowledge of the local community and its resources.
• Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.
• Experience in early childhood education, storytimes particularly for ages birth through 5 years, ability to offer bilingual storytimes a plus (Youth Services and EFCL only).
• Experience planning, developing, and preparing library programming (Reference, Youth Services, and EFCL only).
• Experience talking about library services to groups (Reference, Youth Services, and EFCL only).
• Basic knowledge of and experience with collection development/maintenance.

OTHER REQUIREMENTS

• Regular attendance is an essential function of this job to ensure continuity.
• Must possess, or obtain upon employment, a valid Arizona driver's license.
• Basic understanding of communication and customer service principles. Demonstrates competent written and verbal communication. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (ILLUSTRATIVE ONLY)

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, crouch, or crawl.   The employee is frequently required to use hands or fingers to feel, reach with hands and arms, and talk or hear.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Vision requirements for this position include close vision, distance vision, and ability to adjust focus.
• The noise level in the work environment is usually moderate.